General Terms
Exercising your right to change your mind (Consumer Contracts Regulations 2013). Please contact us if you would like to return your item(s).
Item(s) must be returned to us “unused” in their original, unopened condition and packaging within 14 days and we will issue a refund on receipt or exchange the item if preferred.
The cost of returning the item to us is your responsibility. The items are your responsibility until they are received by us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and proof of delivery.
Disposable Vapes Returns Policy
Disposable E-cigarettes are sold in sealed packs and are not covered by a warranty and are intended for instant use. If you believe your Disposable Vape is faulty, please return the disposable(s) to us within 7 working days from day of dispatch. We will inspect these devices for any prior use to detect any faults. Any faulty disposables reported after this time-frame cannot be returned and no refund/exchange will be given.
Refund and Replacement Limitations
The following circumstances will void the guarantee;
- Guarantee period is expired
- Damage caused by misuse or excessive force
- Damage caused by unauthorised disassembly or modification
- Damage caused by unforeseen circumstance or accident